Shipping policy

Shipping Policy

Processing Time Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Rates and Delivery Times Shipping costs and delivery times vary by destination:

Shipping rates are calculated at checkout based on your location and order weight.

Tracking All orders include tracking. You'll receive a tracking number via email once your order ships.

Customs and Import Duties For international orders, you may be responsible for customs duties, taxes, or fees imposed by your country. These charges are not included in our shipping costs and are your responsibility.

Lost or Damaged Shipments If your order is lost or arrives damaged, please contact us at salesorvex@gmail.com within 14 days. We will work with the carrier to resolve the issue and arrange a replacement or refund.

Address Accuracy Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us For shipping questions, email us at [your email address]